Refunds.

1. Digital products

Because our products are delivered electronically, we aim to be clear about when a refund is available. A refund may be granted, at our discretion, when:

• you purchased a product you did not download and did not activate, and you request a refund within 14 days of purchase; or
• a product is materially defective or does not function as described and we cannot resolve the issue through support; or
• we withdraw a product from the market as described in section 3 below.

Refunds are issued to the original payment method. We may deduct reasonable costs where required by applicable law.

2. Subscriptions and renewals

Subscription fees are charged in advance for the access period shown at checkout. You may cancel renewal at any time from your account; cancellation stops future charges but does not refund the current paid period, except where required by law. Failed or disputed payments may suspend access.

3. Product withdrawal

We reserve the right to retire, remove or completely withdraw a product from the market at any time, for legal, technical, commercial or security reasons.

If we withdraw a product and you hold an active paid license that is materially affected, we will offer a pro-rated refund or a credit within the limits of this policy. The decision to withdraw a product and the applicable remedy are at our reasonable discretion.

4. How to request a refund

Contact us through the support channels published on the site within the applicable period, including your order number and the reason for the request. We will respond within a reasonable time and, where a refund is due, process it to the original payment method.

5. No right to refund for misuse

No refund is available where the product has been used in violation of the EULA or these Terms, where activation or device limits were circumvented, or where the product was downloaded and used before the request. These limits do not affect any statutory rights you may have under applicable law.